Q1. Error message: "Invalid User ID or password"

IDs and Passwords are case sensitive. Double-check that you are entering them correctly.Cut and paste the ID and password emailed to you from MarkLines.
- If you continue to get an error message, email info@marklines.com. Include your full name and a description of the problem.
- You can also try to contact us by phone during normal business hours. We will respond by email shortly.

Q2. Forgot ID or password

Complete the ID/Password inquiry form. We will email your ID and password within a few minutes. If you get the message, "Enter correct name and email address" see No. 3 above.

Q3. Error message: "Enter correct name and email address"

If you receive this message when submitting the ID/Password Inquiry form (No. 8 below), make sure you enter your full name and email address (the information you used when registering).If you continue to get an error message, email info@marklines.com. Please include your full name and a description of the problem. We will respond by email shortly.

Q4. Change password

Create your own personalized password.  

Change password

Q5. Edit Profile

Update your profile with changes to your contact information.

Edit Profile

Q6. Delete a trial ID

Send an ID deletion request by email. Include your full name and company name. We will notify you as soon as it has been deleted

Q7. What is the ticket?

Tickets are required to distrubute PR mails.
To check how many tickets you have available please click the link below.

Click here to access your account control page.

Q8. Procedure for PR mail sending

When you complete sending your PR mails, the status changes to Request sent.
MarkLines will check your PR mail sending request and within 1 or 2 business days, the status will change to "Accepted".
Once your PR mails are distributed, the status changes to "Delivered".

To check the status of your request please click the link below.

Click here to access your account control page.

Q9. How much product information can be published?

Depending on your contract restrictions apply.
Please check how much information can be published with your current subscription.

Click here to access your account control page.